Return Policy

7 Day Return Policy

We offer you complete peace of mind while ordering at Lunaax – you can return all items within 7 days of receipt of goods. Please ensure that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with what you have bought, we’ll gladly take it back within 7 days from the date of delivery, for that please send us pictures of the packaging and product(s) at [email protected]. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at [email protected] or call on 0124-4616444 within those 48 hours (excluding gazetted holidays & Sunday). We will arrange a reverse pickup for the product and then issue either a full refund through Lunaax Cash (store credit) or a different item in exchange, as per your request. Replacements are subject to availability of the particular product. Please note the usual 7-day return policy won’t be applicable in these kinds of cases.

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Fitness Equipment/Accessories:

1.Any Fitness Equipment/Accessory will be valid for replacement within 7 days of delivery.

2.Any Fitness Equipment will be replaced in case of manufacturing defect only.

3.Any Fitness Accessory will be replaced in case of manufacturing defect, size or colour change.

4.5 years warranty of motor and 2 years warranty of other spare parts is valid only for Treadmill and Exercise Bikes.

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

5.Combos sold won’t be taken back/returned as individual units

Any damage / defect which are not covered under the manufacturer’s warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override “Lunaax.com’s 7 Day Returns Policy”

In case of any queries, please write to our customer care on [email protected] or call us on 0124-4616444

You can either write us at [email protected] or call at 0124-4616444, 10 AM to 7 PM to initiate a return.

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

Lunaax Cash – If you choose this option, the amount will be added to your Lunaax cash.

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Lunaax will complete the cancellation and initiate the refund, depending on your preference.

The validity period of Lx cash is generally 90 days from the date of issue. Please check your Lx cash email for exact date.